FAQ

A FAQ section or page needs to be constantly updated and improved, and typically includes the following elements

• Common Questions: As the name suggests, it’s all about simple questions and answers. Gather common questions your customers have asked from your support team and include them in the FAQ section.
• Short and Clear Answers: Short and precise questions and answers to make it easier for customers to read through the FAQ page.
• Categories or Sections: Use of categories to organize questions based on specific topics.
• Accordions: FAQ pages usually use accordions to avoid making extra-long web pages (see our guide to adding an accordion in WordPress).
• Search Bar: Large FAQ sites or knowledge bases include a search bar so users can find answers more quickly.
• Links to Related Resources: Links to your knowledge base articles through answers to provide additional details.
• Visual Aids: In some cases, FAQ pages include screenshots or videos to provide an accurate answer.
• Contact Information: In case customers have further questions, they can easily contact customer support.
• Multiple Questions: There is no limit to the number of questions that can be answered on the FAQ page. As long as users don’t get confused or overwhelmed, and other systems like search and categorization are in place.
• Simple Layout: Usually you will find FAQ pages made with a single-column layout. Heading at the top and then questions and answers created with accordion.

You can usually find FAQ sections in pricing pages, documentation, knowledge bases, or user manuals.